Refund policy

Last Updated: August 30, 2026

Thank you for shopping with AK Mart.

We want you to receive your order in good condition and exactly as described. Because our products are supplied and shipped through our dropshipping fulfillment process, we do not accept general returns or provide refunds for change of mind, personal preference, or unwanted products.

However, we may provide a replacement in certain situations described below.

1. Damaged Products

If your product arrives damaged, please contact us within 24 hours of receiving your order.

You must provide:

Your order number
Photos of the damaged product
Photos of the packaging
A short description of the damage

After reviewing your request, we may arrange a replacement if the damage is confirmed.

2. Wrong Product

If you receive a product that is different from what you ordered, contact us within 24 hours of receiving your order.

Please provide:

Your order number
Photos of the product you received
Photos of the packaging

If the wrong product was sent, we will review the issue and may arrange a replacement.

3. Defective Products

If your product is defective or does not work as described, contact us within 24 hours of receiving your order.

Please provide:

Your order number
Photos or video showing the issue
A short description of the problem

After reviewing the issue, we may arrange a replacement where applicable.

4. Change of Mind

We do not accept returns or provide refunds if you simply:

Change your mind
Don't like the product
Order the wrong product
No longer want the product
Find the product unsuitable for your personal preference

Please carefully review the product information before placing your order.

5. Refunds

AK Mart does not provide refunds for returned or unwanted products.

Our main solution for an eligible damaged, wrong, or defective product is replacement, subject to our review.

6. Cash on Delivery Orders

AK Mart currently offers Cash on Delivery (COD).

Because payment is made when the order is delivered, there is generally no payment to refund if a customer refuses or cancels a COD order before payment.