Privacy policy

Last Updated: August 30, 2026

At AK Mart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit AK Mart or place an order, we may collect information such as:

  • Your full name
  • Phone number
  • Email address
  • Shipping and delivery address
  • Order details
  • Payment and transaction information
  • IP address
  • Browser and device information
  • Website activity and interactions
  • Information you provide when contacting us

We collect only the information reasonably needed to operate our store, process orders, deliver products, and provide customer support.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders
  • Deliver your products
  • Contact you about your order
  • Provide customer support
  • Process payments and Cash on Delivery orders
  • Prevent fraud and unauthorized activity
  • Improve our website and services
  • Understand how customers use our website
  • Measure advertising and marketing performance
  • Show relevant advertisements
  • Send promotional messages where permitted
  • Comply with applicable laws and legal requirements

3. Cash on Delivery

AK Mart currently offers Cash on Delivery (COD).

When you place a COD order, we may use your name, phone number, shipping address, and order details to confirm and deliver your order.

We may contact you by phone, SMS, WhatsApp, or other available communication methods to confirm your order or arrange delivery.

4. Dropshipping and Order Fulfillment

AK Mart operates using a dropshipping model.

To fulfill and deliver your order, we may share necessary customer information with our product suppliers, fulfillment partners, shipping companies, and delivery providers.

This information may include:

  • Name
  • Phone number
  • Shipping address
  • Order information

We share information only when reasonably necessary to process and deliver your order.

5. Third-Party Service Providers

We use third-party services to operate and improve our store.

These may include:

  • Shopify — for operating our online store
  • WaveByte — for supplier/order fulfillment services
  • Google Analytics — to understand website traffic and usage
  • Meta Pixel / Meta — to measure advertising and marketing performance
  • Shipping and delivery partners
  • Other services required to operate the store

These providers may process information according to their own privacy policies and applicable requirements.

6. Shopify

AK Mart uses Shopify to operate its online store.

Shopify may process customer information as part of providing its e-commerce services. Shopify provides merchants with customer privacy tools and privacy policy features within the Shopify admin.

7. Cookies and Tracking Technologies

AK Mart may use cookies, pixels, and similar technologies.

These technologies may help us:

  • Keep the website functioning properly
  • Remember customer preferences
  • Understand website traffic
  • Analyze website performance
  • Measure advertising results
  • Improve our products and services
  • Provide relevant advertising

We may use Google Analytics and Meta Pixel for analytics and advertising purposes.

You may be able to control cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

Shopify also provides customer privacy and cookie-banner settings that merchants can configure based on their business and the regions they sell to.

8. Advertising

AK Mart may use online advertising services to promote our products.

For example, we may use Meta advertising technologies and Meta Pixel to understand how visitors interact with our website and to measure the performance of our advertisements.

These technologies may collect information about your device, website activity, and interactions with advertisements, subject to the applicable privacy settings and policies of those services.

9. Google Analytics

We may use Google Analytics to understand how visitors use our website.

This can help us understand things such as:

  • Number of visitors
  • Popular pages
  • Website traffic sources
  • General visitor behavior
  • Website performance

This information helps us improve AK Mart and provide a better shopping experience.

10. How We Protect Your Information

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We may keep your personal information for as long as reasonably necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business records
  • Prevent fraud
  • Resolve disputes
  • Meet legal or regulatory requirements

When information is no longer reasonably required, we may delete or anonymize it where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Ask how your information is being used
  • Withdraw consent where applicable
  • Object to certain types of processing where applicable

To make a privacy request, contact us using the information below.

13. International Data Processing

Because AK Mart uses Shopify, suppliers, analytics services, advertising platforms, and other service providers, your information may be processed or stored outside Pakistan or the UAE.

Where required, we take reasonable steps to ensure that personal information is handled appropriately and securely.

14. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases online.

We do not knowingly collect personal information from children for unauthorized purchases.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because our business, services, technology, or legal requirements may change.

When we make changes, we will update the "Last Updated" date at the top of this page.

16. Contact Us

If you have any questions about this Privacy Policy or how AK Mart handles your personal information, you can contact us:

AK Mart
Email: ak.teach.training@gmail.com
Phone: +92 337 6768780
Address: Khaizi Chowk, Quetta, Pakistan